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column in Sophos Enterprise Console after a major Sophos Auto Update upgrade on an endpoint and until the next endpoint update.This happens because not all of the old threat identity (IDE) files are being deleted on upgrade; they are then deleted during the next update.If the Oxford Sophos Antivirus Installer fails to install Sophos for Windows it will display a red shield and the message Install Failed. There can be a number of reasons why the installation fails but the most common reason is that you already have another antivirus software product installed such as a product from Norton, Mc Afee, AVG and others.If you already have up to date antivirus software installed and protecting your computer then you don't need to install Sophos as well.Below is a list of commonly asked questions concerning Sophos Anti-Virus.If you have any questions about the software and how to install or operate Sophos that is not in the Windows Instructions, Mac Instructions or Linux Instructions, and that is not answered below, refer to your local IT Support or contact the Help Centre.

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I ran the 'reapply central configuration' then ran an 'update computers now', all after taking all pc's out of the managed group and starting again.

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Sophos Antivirus protects your network, desktop and even remote laptops from the threat of the latest virus, trojans and known spyware.

Unquoted paths in the Sophos Anti-Virus 10.3.7 installer cause the installation, upgrade or uninstallation of Sophos Anti-Virus to fail on 64-bit versions of Windows.

This happens if a file with a file name beginning with "program" is present in the root of the system drive.

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